Where are your pedals made?
- Right here in beautiful Portland, Oregon by a mostly caffeine-fueled staff of musicians, gear heads, and artists.
Are your pedals true bypass?
What can I use to power my pedal?
- Any good quality, regulated 9vDC power supply with a center-negative tip will do (Boss, Ibanez, Dunlop, OneSpot, etc). Some of our pedals can accept up to 18vDC and the same requirements apply for those supplies.
Can your pedals run any voltage between 9vDC and 18vDC?
- Yes; 12v, 15v, etc. You may not hear significant differences between say 9vDC and 12vDC, but a wider jump should be very noticeable.
What is your warranty? How do I register my pedal?
- Our terms and registration are found here: Catalinbread Warranty Registration
What is your return policy?
- We have a 7 day return policy. The pedal must be returned with all packaging and in immaculate as new condition and a copy of your receipt must accompany your return. Contact our customer support staff prior to attempting to return your pedal to obtain a returns code using our contact us page.
HALP! (AKA Troubleshooting)
If you’re having issues with your Catalinbread pedal, please take a moment to read through a few of these remedies to see if they can solve your problem. Of course if you want to talk with us directly, please don’t hesitate to fill out the Halp! Form on this page and we’ll be glad to help answer any questions you may have.
First – is the pedal being powered correctly? If you are using a battery, make sure it is a fresh alkaline like a Duracell or Energizer – these batteries provide the best performance in our pedals, and the dollar store carbon batteries are typically too long to fit in the casing anyway. If you are using a power supply, a regulated 9vDC/center-negative tipped adapter is specified for our products. A few of our pedals can be run at 18vDC and will say so right on the pedal – they also require a regulated center-negative tipped adapter.
If the power source and its related cabling has checked out fine and you’re still having issues, please check your patch cables if there are other effects being used. Try isolating the pedal to see if it is exhibiting the same problem by itself – if it is behaving normally when isolated, it is likely a cabling or power supply issue or perhaps a reaction to another pedal upstream in your effects chain.
If you continue to have a problem, please fill out the troubleshooting form and we'll get back to you as soon as possible. We’re here to help!